Refund Policy

Effective date: 14 July 2026  ·  Last updated: 14 July 2026

1. Before you subscribe

We offer a free guided walkthrough of LactoSync using your own farm details before you commit to a paid plan — no credit card or payment method is required for this. See our Contact section to book one.

2. How billing works

Each plan (Basic, Starter, Growth, Pro, or a custom Enterprise plan) is a flat monthly subscription fee tied to a maximum customer count — see current pricing on our Pricing page. Subscription fees are billed in advance for each monthly billing period. Invoices are due within 7 days of issue.

3. Cancelling your subscription

You can cancel at any time by contacting us (see below). If you cancel:

• You retain full access until the end of the billing period you've already paid for.
• Because the period is paid in advance, cancelling does not automatically generate a prorated refund for the unused remainder of that period — see Section 4 for when a refund does apply.
• You will not be billed again for any period after the one you've already paid for.
• You can export your customer, billing, and order data to Excel/CSV before your account is closed.

4. When a refund applies

We will issue a refund (in full or in part) where:

• You were charged in error, charged twice for the same invoice, or charged the wrong plan amount (duplicate or incorrect billing)
• You were billed for a plan tier your account was not actually using during the invoiced period, due to a platform error on our side
• A service outage attributable to us prevented you from using the Service for a material part of a billing period, at our discretion, on a pro-rated basis

We do not provide refunds for the unused portion of a billing period where you simply decide to stop using the Service part-way through a period you've already been correctly billed for — but see Section 3: you won't be billed again going forward once you cancel.

5. How to request a refund

Email sales@lactosync.com or WhatsApp +91 81413 02341 with your farm account name/mobile number, the invoice in question, and a short description of the issue. We aim to acknowledge refund requests within 3 business days and resolve them within 10 business days.

6. Refund method & timing

Approved refunds are returned using the same payment method you used to pay us, where possible (UPI, bank transfer, or card, depending on how the original invoice was settled). Bank/UPI refund processing typically takes 5–10 business days after approval, depending on your bank.

7. Enterprise & custom plans

Enterprise accounts with a separate written agreement are governed by the refund/cancellation terms in that agreement where they differ from this page.

8. Changes to this policy

We may update this Refund Policy from time to time; the "Last updated" date above will reflect the latest version. See also our Terms of Service and Privacy Policy.

9. Contact